Warranty period
Graded A–C devices carry a 30-day functional warranty from the date of delivery. Grade D is covered for functionality only where stated on the invoice. Grade F / AS-IS units are sold without warranty.
Warranty & returns
Clear coverage, fast claims
You should never be guessing what happens when a unit fails. Our terms are written plainly and applied the same way for every account.
What is covered
Functional failures present at delivery: power, charging, display, biometrics, cameras, audio, and cellular connectivity.
What is not covered
Physical or liquid damage after delivery, cosmetic condition consistent with the purchased grade, disclosed defects, third-party repairs, and carrier or account locks caused by the end user.
DOA policy
A device that fails on first power-up or on arrival inspection is treated as DOA and replaced or credited in full, including return freight.
Claim procedure
How a return works
- 01
Report
Email ahmcellularinc@gmail.com with your invoice number, IMEI, and a short description of the fault. Photos or a short video speed this up.
- 02
Review
Our team reviews the claim against the inspection record for that IMEI.
- 03
RMA issued
Approved claims receive an RMA number and return label. Units must ship back in the original condition and packaging.
- 04
Resolution
On receipt and verification we replace the unit, issue a credit against your next order, or refund — your choice.